Frequently Asked Questions
Everything you need to know about shopping with Joint Custody.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored fits or sticking to your usual size for oversized styles.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer upon delivery.
How should I care for my Joint Custody garments?
To ensure longevity, we recommend washing most items in cold water with like colors and hanging to dry. Specific care instructions are located on the inner care label of every garment.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment center. We can only make changes or cancellations within 60 minutes of the order being placed. Please contact [email protected] for urgent requests.